Infosys Technologies is planning to invest about Rs 400 crore
More than 35 prominent Pune-based business process outsourcing units might face a severe staff-crunch on May 19, when around 6,000 call centre cab owners and drivers will go on strike. The drivers and owners are demanding immediate clearance of dues more than Rs 1 crore (Rs 10 million) by various transport vendors appointed by city BPOs. More than 80 per cent of Pune's BPO staffers used company-appointed cabs for transport to and from their workplaces.
The Plano, Texas-based company (including MphasiS) employs more than 27,000, whereas HP India has an employee base exceeding 29,000. The acquisition was approved by the boards of the two companies. The acquisition would be a wake-up call for Indian IT services, according to analysts. In terms of market share, EDS is next to IBM with a share of 3 per cent and HP occupies the fifth position with 2.3 per cent.
Can call centre thefts end India's flourishing BPO business? Do such deeds give India a bad name? Tell us what you think.
NEC Solutions (America) Inc, a provider of integrated solutions for connected enterprises in North America, said on Thursday that it was keen on acquiring business process outsourcing companies in India.
India's business process outsourcing major EXL Service has cut down the size of its proposed initial public offer on the Nasdaq Stock Exchange by 20 per cent
The Indian operations of will commence by October 2006 with over 500 employees in the first phase.
Though it is smaller than the $11 billion BPO exports market, it is expected to reach $6 billion by 2012, according to a new Ernst and Young study. The domestic BPO market, hence, presents a huge untapped growth opportunity. Its addressable market opportunity is in the range of $16-19 billion by 2012, with significant business growth coming in from sectors like BFSI (banking, financial services and insurance), telecom, media, retail and government.
Global research firm Gartner Inc expects an increase in travel to and from India, mirroring the growth trajectory of the country's information technology and business process outsourcing segments.
Business process outsourcing firm WNS (Holdings) Ltd has informed the US Securities Exchange Commission that it has exercised the call option given by Aviva Global Services to extend the date for transfer of the project and operations of its Pune facility to Aviva from January 1, 2008 to April 1, 2008.
Wipro BPO, the business process outsourcing arm of soaps-to-IT services player Wipro Ltd, plans to expand its operations in China and the Philippines by opening two more centres in these countries by the end of this year.
In the last three months, attrition of the company has come down by 25 per cent. The company's attrition on an average ranges from 38 to 58 per cent annually.
The government said on Wednesday that it will soon bring in amendments in the existing legislations dealing with the business process outsourcing industry to inspire confidence among investors and silence the detractors.
Infosys BPO is planning on closing 3 deals to the tune of Rs 600 crores in the next 3-6 months.
India's largest software company Tata Consultancy Services is holding discussions with United Utilities to acquire its business process outsourcing arm, Vertex for an estimated $800 million (Rs 3,600 crore).
Indian IT-BPO firms are looking at Philipines as a viable option to build outsourcing centres.
VCFs plan to disinvest their IT holdings to ITeS firms and gain from local markets
GE is selling the shares to "an affiliate of a limited partner in one of Genapct's other shareholders," the companies said in statement. Genpact, one of India's largest business process outsourcing firms by revenue, started out in 1997 as the India-based BPO division of GE Capital.
The CFO has been entrusted with the responsibility of keeping employees happy. He will also be in charge of organising office parties.
Unisys Corporation on Wednesday announced the expansion of its Indian operations with the launch of a new technology development centre in Bangalore with an initial investment of $180 million.
Neeraj Bhargava, CEO of Mumbai-based business process outsourcing (BPO firm) WNS Global Services, and his team have voluntarily decided to forfeit their bonuses if they are not successful in getting the attrition rates below 30 per cent. This is probably the first such move of its kind in the industry in which attrition has become a critical issue. WNS has over 15,000 employees, and its current attrition rate stands at 43 per cent.
US-based Spectrum Global Fund Administration, providing back-office operations to hedge funds in the US and the UK, is closing its facilities in India. The company had started its operations in India two years ago.
With a view to tap the east Europe market better, the Nasdaq-listed software major Infosys is planning to set up a centre in Czechoslovakia for both information technology and business process outsourcing operations.
Notwithstanding the protectionism and other hindrances, the current mood of optimism about the Indian business process outsourcing sector's growth prospects seems justified, according to the London-based magazine The Economist.
Developed countries who practice protectionism should not have high expectations from developing countries to open up their markets in sensitive sectors like agriculture, Union Commerce and Industry Minister Arun Jaitley said on Tuesday.
Mercury Infocomm's product Auto Vigil comes as a boon to the millions of young girls and women employed in business process outsourcing industry.
Despite the emergence of China and Philippines as competitors in the business process outsourcing space, India is well placed in terms of parameters like cost savings, competency, technical infrastructure, language, etc, according to ICRA.
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